How do I change an order before it has shipped?
Please email customer service at [email protected] and in the subject line write “CHANGE IN MY ORDER” and be sure to include your order number, first and last name and phone number. We will help you through the process of creating a new order.
How Do I Pay For My Order?
We like to give you plenty of payment options: we accept Visa, MasterCard credit cards as our secure payment method which accepts all kinds of credit or debit cards. We do not accept personal checks or money orders. We also take security very seriously indeed, so your details will be safe with us.
All credit and debit card holders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud.
How secure is my personal information?
Your personal information will definitely be secure. We will, however, use commercially reasonable security practices to ensure that your personal information is kept confidential and secure, and that the appropriate technical and organizational measures to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access or other unlawful forms of processing are implemented. We may share your information with our legally affiliated entities. If we are merged, or in the event of a transfer of our assets, Site or operations, we may disclose or transfer your personal information in connection with such transaction.
For more information please have a look at part – Privacy Notice at the bottom of the website.
How do I return an item?
If you are not satisfied with your purchase, you may request a return within 30 days after receiving your package.
Please contact us at [email protected] for the return.
Once getting the FREE RETURN LABEL and instructions, please pack your items carefully and send your return package to any nearest shipping company.
Send your return tracking number or a picture of a return receipt to our customer service team.
We will process the return or exchange as soon as we receive your package.
How long will it take to receive my order?
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
Do you accept returns?
We gladly accept returns for unused conditions with the original packaging. We do not accept returned items that’s worn, damaged, washed or altered in any way.
Where are you located?
Our store is based in 144 Xom Huyen Du, Thi Tran Thanh Nhat, Ha Lang, Cao Bang which is also our warestock that we ship out of.
Can I arrange for my own courier or shipping provider to deliver my order?
We’re sorry, but because of our production process, we can’t accept special shipping requests.
Can I order by phone?
Actually we do not provide ship COD, so it is more convenient for you to order via our website to make the payment online. Then, the answer is “No”; however, we are looking forward to doing that in the near future.
How do I contact you?
For any general questions or concerns about your order or experience please contact our support email address at [email protected].